Your information.How we look after it.

Last updated October 2026

Who we are

This website is run by TEG Media (The Expat Group), 5th Floor, Syed Kechik Foundation Building, Jalan Kapas, Bangsar, 59100 Kuala Lumpur. The group is made up of Borneo Vision Sdn Bhd, TEG Digital Sdn Bhd, Tri Concepts Sdn Bhd and Borneo Vision (MM2H) Sdn Bhd. In this notice, “we” and “us” mean these companies. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010.

What we collect

• When you contact us: your name, company, email address, phone number and your message.
• When you apply for or renew the TEG Card: your name, nationality, phone number, email address, how you would like to collect your card and, if you choose delivery, your postal address.
• When you buy from our shop: your billing and delivery details and what you ordered. Payments are handled by our payment provider; we never see or store your card details.
• When you join our newsletters: your email address, your name if you give it, and the topics you choose.
• When you come to our events: your name and contact details for the guest list.

Why we collect it

• To reply to your enquiry and give you the information or quotation you asked for.
• To process your TEG Card application, issue your card and give you member prices.
• To fulfil your order, including posting your magazines, guides or card.
• To send you the newsletters and invitations you signed up for.
• To keep records we are required to keep by law, such as invoices.

We do not sell your personal data, and we do not pass it to advertisers.

Who we share it with

• Service providers who help us run the site and our services, such as our website host, our email and newsletter platform, our payment provider and couriers. They may only use your data to provide that service to us.
• Borneo Vision (MM2H) Sdn Bhd, our licensed MM2H agency, when your enquiry is about the Malaysia My Second Home programme.
• A partner organisation, such as a bank or developer, only if you have asked us to introduce you and have agreed to it.
• Authorities, where the law requires it.

Some of our service providers store data on servers outside Malaysia. Where that happens, we take steps to make sure it stays protected.

How long we keep it

We keep your information for as long as we need it for the purpose you gave it to us, and for as long as the law requires us to keep records. When we no longer need it, we delete it or make it anonymous. Newsletter addresses that have gone inactive are removed from time to time.

Your choices and rights

• You can ask for a copy of the personal data we hold about you, and ask us to correct it.
• You can withdraw your consent, or ask us to stop using your data for a particular purpose. If you do, we may not be able to provide some services, such as the TEG Card.
• Every newsletter has an unsubscribe link, and you can also ask us to remove you.

Giving us your details is your choice. Some, such as your name and email address, are needed for us to reply or to process an application.

Cookies

The site uses cookies that the shop and checkout need to work, and may use cookies to measure how the site is used. You can block or delete cookies in your browser settings; the shop may not work without them.

Keeping it safe

The site is served over a secure connection, access to your data is limited to the people who need it, and our service providers are required to keep it secure.

Contact us about your data

For any request or question about your personal data, email info@tegmedia.my with “Personal data request” in the subject, call +603 2094 9664, or write to us at the address above. We will reply within 21 days. We may update this notice from time to time; the date at the top shows when it last changed.